Warranty/Repair

Emergency Service Call Outs

With the VWR Equipment Service Department you can rely on the efficiency and expertise that comes with experience. In all instances we seek to minimise your downtime and provide a practical, cost effective and timely solution to whatever problem you might experience with your equipment.

Preventative maintanance contract holders are ensured of the best response times but even without a contract you can rely on our us to respond swiftly.

In-House Repairs

The VWR Service workshop is equipped to cope with most repairs for small lab equipment. In many cases a service technician is expensive due to the call out charges. You can save money by returning any broken equipment to our service workshop, in fact we can arrange collection and  transportation. An E-Mail to our Technical Hotline export.at@vwr.com is enough to get us in action.

We will provide you with a quotation within 3 days of receiving the item. If an item is beyond economical repair, we will quote a repair cost and an exchange price for a new item.

On-Site Repairs

We have a team of experienced, factory trained electronic and mechanical engineers who are fully conversant with your equipment and are skilled in maintaining the VWR range of equipment. Our engineers are equipped with special spares kits for so that most repairs can be completed during the initial visit.

Warranty

VWR offers a full line of lab equipment with full manufacturer's warranty.